1. Introduction

At Ultra Host Solutions LTD, we strive to provide the best possible service to our customers. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. General Refund Terms

• Full Refunds: Full refunds are available within 72 hours of the purchase date. If you are not satisfied with our services within this period, you may request a full refund.
• Partial Refunds: After the initial 72 hours, partial refunds may be issued based on the unused portion of the service. The amount of the partial refund will be prorated according to the remaining subscription period.

3. Refund Eligibility

• Technical Issues: If you experience technical issues with our services, you must allow us an opportunity to resolve the issue. Refunds due to technical problems will only be considered if we are unable to resolve the issue within 48 hours of your initial complaint.
• Downtime: If our services experience more than 48 hours of continuous downtime, you are eligible for a full refund for the affected period.

4. Refund Process

• Requesting a Refund: To request a refund, please contact our support team at support@ultrahostsolutions.com within the eligible time frame. Provide your account details and the reason for the refund request.
• Processing Time: Refunds are typically processed within 15 to 20 working days. However, in some cases, it may take up to 90 days for the refund to be reflected in your account, depending on your payment provider.
• Credit Card Payments: If you paid using a credit card, refunds will be processed back to the debit card on your bank account.

5. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Domain name registrations
• SSL certificates
• Custom development work
• Any other service that is explicitly marked as non-refundable

6. Chargebacks

Initiating a chargeback without first attempting to resolve the issue with us is prohibited. Unauthorized chargebacks may result in the termination of your account and services.

7. Contact Information

If you have any questions or need assistance regarding our refund policy, please contact us at:

Ultra Host Solutions LTD
71-75 Shelton Street
Covent Garden London

support@ultrahostsolutions.com

(+44) 56 523 5126